Terms & Conditions

The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. This document has been designed by the FCA to be given to consumers considering buying certain financial products. Use this information to decide if our services are right for you.

Whose products do we offer?


We offer products from a range of insurers for Life, Critical Illness Cover, Income Protection, ASU, Whole of Life, Family Income Benefit, and Buildings and Contents Insurance


We offer mortgages from the whole market including both first and second charge mortgages, and with the exception of deals you can only obtain by going direct to the lender.

Which service will we provide you with?


We will advise and make a recommendation for you after we have assessed your needs for Life, Critical Illness Cover, Income Protection, ASU, Whole of Life, Family Income Benefit and Buildings and Contents Insurance


We will advise and make a recommendation for you on mortgages after we have assessed your needs.

Additional borrowing

You should be aware if you are considering raising additional funds secured on your property, other options may be available and may be more appropriate for increased borrowing, such as:

  • A further advance from your existing lender
  • A second charge mortgage
  • A new first charge mortgage or unsecured lending

What will you have to pay for our services?


No fee for Life, Critical Illness Cover, Income Protection, ASU, Whole of Life, Family Income Benefit and Buildings and Contents Insurance.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.


We do not charge a fee for mortgage advice, however, we do charge an administration fee for processing each of your mortgages. Our typical fee can vary from £295 to £495 depending on the complexity of your application and application type. For Bridging & Commercial finance products we can charge up to 0.5% of the loan amount. We also receive commission from the lender.

You will receive a key facts illustration when considering a particular mortgage, which will tell you about any fees relating to it

Refund fees

If we charge you a fee, and your mortgage does not go ahead, you will receive:

No refund – If you decide to cancel the application or your application does not progress through to completion. you wil not receive a refund of any fee we have charged.

Who regulates us?

Dahleys Financial Services is a trading style of Mortgage Saving Experts Limited, 47 John Ireland Way, Washington, Pulborough, West Sussex. RH20 4EP is authorised and regulated by the Financial Services Authority. Our FCA Register number is 779662.

Our permitted business is mortgages, secured loans, bridging finance, and Life, Critical Illness Cover, Income Protection, ASU, Whole of Life, Family Income Benefit and Buildings and Contents insurance.

You can check this on the FCA’s Register by visiting the FCA’s website www.fca.gov.uk or by contacting the FCA on 0845 606 1234.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing: Write to Mortgage Saving Experts, 47 John Ireland Way, Washington, Pulborough, West Sussex. RH20 4EP.

By phone: Telephone 01273 738072.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Telephone: 08000 234 567

Website: www.financial-ombudsman.org.uk

Are we covered by the Financial Services Compensation Scheme (FSCS)?


Advising and arranging of long term insurance products for the death or incapacity of the policyholder due to injury, sickness, or infirmity [or compulsory classes of insurance and professional indemnity cover] is covered for 100% of the claim, without any upper limit.

For all other types of policy, insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Mortgages [and Equity Release Products]

Mortgage advising and arranging [and Equity release advising and arranging] is covered for 100% of £85,000.

Message from the Financial Conduct Authority

Think carefully about this information before deciding whether you want to go ahead.

If you are at all unsure about which equity release product is right for you, you should ask your adviser to make a recommendation.

Further information about compensation scheme arrangements is available from the FSCS.


This privacy policy sets out how Dahleys Financial Services a trading style of Mortgage Saving Experts Ltd uses and protects any information that you give Dahleys Financial Services & Mortgage Saving Experts Limited are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect the following information

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect for example online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use Analytical cookies which are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Analytic cookies Duration Description
_ga 2 years The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_ZG7TZSZG3D 2 years This cookie is installed by Google Analytics.




Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate whether you want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@mortgagesavingexperts.com

• Your details will be held for five years you may curtail this at any time by writing to or emailing us at info@mortgagesavingexperts.com subject to FCA and legal compliance procedures. You may not wish to have contact but we have to keep details on file for five years.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

There are several organisations who may be able to see your information which may or may not be out of our control and they are:

1. The Police if they request it

2. The Financial Conduct Authority

3. A third party we use for monthly file checking

4. Anti Money Laundering checks will be carried out prior to submitting your application

5. Any lender or insurance provider or third party to obtain finance or arrange an insurance contract for you. Your consent is asked prior to us sharing information with lenders and providers

You may request details of personal information which we hold about you under the General Data Protection Regulation 2016 (GDPR). A small fee will be payable. If you would like a copy of the information held on you please write to info@mortgagesavingeperts.com or 47 John Ireland Way, Washington, Pulborough, West Sussex RH20 4EP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

If you believe there is a problem with the way we are handling your data you may want to obtain further details from the Information Commissioner’s Office. Address: Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number Website: https://ico.org.uk/concerns/handling/

22nd January 2024